Help and security

Use only support channels linked from the LaunchLab app or documentation. Never include secrets or private financial data in a report.

Before you report a problem

Record these non-secret facts:

• the page and action;
• time and timezone;
• chain ID;
• public wallet and smart-account addresses;
• bet ID or transaction hash;
• the status shown in the app;
• the expected result and actual result;
• a screenshot with private data removed;
• the relevant error message or transaction status.

Never send

• a seed phrase or private key;
• a wallet signature or session proof;
• an authentication cookie;
• an unredacted environment file;
• funds to a “support” address;
• a signature that you do not fully understand.

Suspected security defect

Do not test an exploit against public assets or another user. Stop the reproduction, preserve the smallest evidence set, and use the official private security contact. Do not post an exploitable proof in a public issue.

If the app displays an unknown network, vault, or recipient, reject the request and disconnect the site.