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Help and security

Use the official WickPlay Telegram for support. WickPlay support will never ask for your seed phrase, private key, session key, or funds.

Ask for help

Send only the details needed to identify the problem:

  • the page and action;
  • the time and timezone;
  • your public wallet and WickPlay account addresses;
  • the bet ID or transaction link;
  • the status or error shown in the app;
  • what you expected to happen;
  • a screenshot with private details removed.

Never send

  • a seed phrase or private key;
  • a session key, wallet signature, or session proof;
  • an authentication cookie or recovery code;
  • an unredacted environment file;
  • funds to a support address;
  • a signature or transaction that you do not understand.

Report a security issue

Stop testing as soon as you confirm the issue. Do not test it against another user, their account, or their funds.

Use the official Telegram link and ask where to send a private security report. Do not post exploit steps, keys, signatures, or private account details in a public channel.

Reject unexpected wallet requests

Reject the request and disconnect WickPlay if your wallet shows an unknown network, contract, or recipient. Check the address against Contracts and status before you try again.